oketbet Privacy Policy

1. Data Controller Identity

The data controller responsible for your personal data is oketbet, the operator of the online gaming platform accessible at oketbet.vip ("Platform"). When this Policy refers to "oketbet", "we", "us", or "our", it refers to the operating entity behind the oketbet platform serving players in the Philippines.

This Privacy Policy applies to all personal data collected through the oketbet Platform, including the website at oketbet.vip, any oketbet mobile web application, and all customer support channels operated by oketbet.

2. Personal Data We Collect

Depending on how you interact with oketbet, we may collect the following categories of personal data:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued Philippine identification;
• Date of birth (used to verify 21+ age eligibility per PAGCOR requirements);
• Philippine mobile number and email address;
• Username and encrypted password hash.

2.2 Know Your Customer (KYC) & Verification Data

• Copy of a valid Philippine government-issued ID (PhilSys National ID, UMID, driver's licence, or passport);
• Selfie photograph for identity verification;
• Proof of address documentation where requested;
• Source of funds documentation where required under Anti-Money Laundering obligations.

2.3 Financial & Transaction Data

• GCash or Maya account reference numbers (not your full GCash/Maya credentials);
• Bank account numbers (last 4 digits only for display purposes) associated with BPI, BDO, Metrobank, or UnionBank withdrawals;
• Deposit and withdrawal transaction histories, amounts, and timestamps;
• Cryptocurrency wallet addresses used for USDT TRC20 transactions.

2.4 Gaming Activity Data

• Game history, bet amounts, win/loss records, and session durations;
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status);
• Bonus eligibility status and wagering progress.

2.5 Technical & Device Data

• IP address and approximate geolocation (province/city level);
• Device type, operating system, and browser information;
• Session login/logout timestamps and duration;
• Cookie identifiers and similar tracking data (see Section 6).

2.6 Communications Data

• Live chat transcripts with oketbet support agents;
• Email correspondence with oketbet;
• Feedback, complaints, and dispute records.

3. How We Collect Personal Data

oketbet collects personal data through the following means:

• Directly from you — when you register an account, complete KYC, make deposits or withdrawals, contact support, or update your account settings;
• Automatically — through cookies, server logs, and session tracking technologies when you access and use the Platform;
• From third parties — from identity verification providers, payment processors (GCash, Maya, BPI, BDO, etc.), fraud detection services, and regulatory databases, where we have a legitimate legal basis to do so.

4. Legal Bases and Purposes for Processing

oketbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Performance of a Contract: Processing your registration, deposits, withdrawals, gameplay, and account management is necessary to deliver the oketbet services you have contracted for;
• Legal Obligation: KYC identity verification, AML transaction monitoring, and retention of financial records are required by Philippine law, including RA 9160 (Anti-Money Laundering Act) and PAGCOR-issued directives;
• Legitimate Interests: Fraud detection, security monitoring, platform improvement, and responsible gaming enforcement represent legitimate interests of oketbet that do not override your fundamental rights;
• Consent: Where oketbet sends promotional communications or uses non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Sharing Personal Data with Third Parties

oketbet does not sell or rent your personal data. We may share data with the following categories of recipients, solely to the extent necessary:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20 processing partners receive transaction data necessary to complete deposits and withdrawals;
• KYC & Identity Verification Providers: Third-party identity verification services process copies of your government ID and selfie to complete KYC. These providers are bound by confidentiality agreements;
• Fraud Prevention & Security Services: Automated fraud detection platforms may process technical and transaction data to identify suspicious activity;
• Game Content Providers: Providers of games available on the oketbet platform (including Pragmatic Play, PG Soft, and Jili Games) may receive session and bet data necessary to operate their games;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive data where required by law or in response to lawful orders;
• Professional Advisers: Legal counsel, auditors, and accountants engaged by oketbet under obligations of professional confidentiality.

6. Cookies and Tracking Technologies

oketbet uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and analyse platform usage. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled. They include session authentication tokens, security cookies, and load-balancing cookies;
• Functional Cookies: Store your language and display preferences to personalise your oketbet experience across sessions;
• Analytics Cookies: Collect anonymised or pseudonymised data about how players navigate the Platform, which games are most accessed, and where errors occur. This data is used to improve the oketbet experience;
• Marketing Cookies: Where you have consented, these cookies track your interaction with oketbet to serve relevant promotional information. You may withdraw consent at any time via our cookie settings.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in and use the oketbet Platform.

7. Data Security Measures

oketbet implements the following technical and organisational security measures to protect your personal data:

• 256-bit TLS/SSL encryption on all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment references;
• Multi-factor authentication enforced on all internal oketbet administrative systems;
• Strict role-based access controls: oketbet staff can only access personal data within the scope of their specific job function;
• Regular penetration testing and third-party security audits of the Platform infrastructure;
• Secure deletion and destruction protocols for data that has reached its retention end date.

No system is completely impenetrable. In the unlikely event of a breach, oketbet will act in accordance with its breach response obligations under RA 10173 and NPC regulations.

8. Data Retention

oketbet retains personal data for the following minimum periods:

• Account and registration data: For the duration of your active oketbet account plus five (5) years after account closure, in accordance with AML record-keeping requirements;
• KYC identity documents: Minimum five (5) years from the date of verification, per RA 9160 (AMLA) and PAGCOR requirements;
• Financial transaction records: Minimum five (5) years from the date of each transaction;
• Gaming activity logs: Two (2) years from the date of each session, unless longer retention is required for dispute resolution or regulatory purposes;
• Support communications: Three (3) years from the date of resolution of the relevant support interaction;
• Marketing consent records: Until you withdraw consent, plus one (1) year thereafter for compliance purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with NPC guidelines.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by oketbet:

• Right to Be Informed: You have the right to be informed about how oketbet collects and uses your personal data, as set out in this Privacy Policy;
• Right of Access: You may request a copy of the personal data oketbet holds about you, along with information on how it is being processed;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update many details directly within your oketbet account settings;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Objection to marketing will be honoured immediately;
• Right to Data Portability: You may request a copy of personal data you have provided to oketbet in a structured, commonly used, machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact the oketbet Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request". oketbet will respond within fifteen (15) calendar days.

10. Children's Privacy and Minors

The oketbet Platform is strictly intended for adults aged 21 years and above, consistent with PAGCOR's age restriction for online casino gaming in the Philippines. oketbet does not knowingly collect personal data from individuals under 21 years of age.

Age is verified during the KYC process through government-issued identification. If oketbet discovers that a minor has registered an account, that account will be immediately suspended, all funds will be returned (net of any withdrawals already processed), and the personal data will be securely deleted to the extent permitted by law.

If you have reason to believe that a minor has accessed or registered on the oketbet Platform, please contact us immediately at [email protected].

11. Cross-Border Data Transfers

oketbet primarily stores and processes personal data on servers located in the Asia-Pacific region. In certain circumstances — for example, when engaging international KYC providers, game content suppliers, or fraud detection services — personal data may be transferred to entities outside the Philippines.

When transferring personal data internationally, oketbet ensures adequate safeguards are in place, including contractual data processing agreements that impose obligations equivalent to those required by RA 10173. oketbet will not transfer personal data to recipients in jurisdictions that do not offer adequate data protection unless additional contractual or technical safeguards are implemented.

12. Updates to This Privacy Policy

oketbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we provide. The "Last Updated" date at the top of this page will be revised accordingly.

Where changes are material, oketbet will notify registered players by email or via an in-platform notification prior to the changes taking effect. Continued use of the oketbet Platform after an updated Policy is published constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how oketbet protects your personal data.

13. Contact Us & Data Protection Officer

oketbet has appointed a Data Protection Officer (DPO) as required under the Data Privacy Act. If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to report a privacy concern, please contact:

• Data Protection Officer, oketbet
• Email: [email protected] (subject line: "Privacy / DPO Inquiry")
• Live Chat: Available 24/7 within your oketbet account dashboard

oketbet is committed to resolving privacy queries promptly and transparently. If you remain dissatisfied after contacting us, you may escalate your concern to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.